Cancellation and Returns policy is aimed to provide hassle free cancellation and returns of the product based on the terms outlined below . For any cancellation and returns please write to us at  supremedentaltech@gamil.com  with subject line Cancellation and Returns .

    All products listed under a particular category may not have the same return policy. For all products, the policy on the product page shall prevail over the general return policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.

The return policy is divided into two parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

All Products

15 days Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through a call from technical team or through physical visit if located within physical distance of 100Kms. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost.

Products not eligible for returns

No Returns categories	Products not in warranty or exceeds the time for replacement (15 days) are not returned and all we ask for is the product returned back to us must have intact original Packaging, seal, and the accessories. The following table contains a list of products that are not eligible for returns as per the company Returns Policy.
Equipments	Dental Chairs, Dental Compressors, UV chambers and Autoclaves, X-ray Units, RVG sensor machine, Model Trimmers, OPG and CBCT machines, Apex locators and Endo motors, Ultrasonic Cleaners and Scalers, Micromotors, , Bleaching Light and light cure units, Amalgamator.
Products directly used on Patients.	All the consumables and products directly getting in touch with patients will not be eligible for  returns  if the packages are opened.

Part 2 –  Products Conditions for Returns

Your product will be checked for the following conditions after received to us:

Category	Conditions
Complete Product	All in-the-box accessories & freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning any product.
Undamaged Product	The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	Product’s original packaging/ box should be undamaged. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.

In certain cases where the manufacturer is unable to process a replacement for any reason whatsoever, a refunds will be given in the same manner the payment was received. If the order was prepaid, refund will be done in the bank account and if the order was cash on delivery refund can be processed based on the  request by customer.